Trusted By Over 5000 Families - Bulk Wood Deliverys Fully Booked until mid August 2024

Terms of Service

Blaze Firewood Co. Terms of Service

It is understood when purchasing firewood from Blaze Firewood Co. that you have read and agreed to the following Terms and Conditions.
‘Blaze Firewood Co.’ is our legal business trading name
‘Blaze Firewood Co.’ is the name that will appear on cardholder statements
‘Blaze Firewood Co.’ is the name advised on the payment record
‘Blaze Firewood Co.’ is the name that will appear on your statement
The legal name 'Blaze Firewood Co.' is registered under is: RICHARDSON, M W & OSBORNE, Z D T/A BLAZE FIREWOOD
The physical address of the 'Blaze Firewood Co.' approved place of business is:
Blaze Firewood Co.
129 Princes St
Putaruru 
New Zealand
 
The Blaze Firewood Co. business and customer service details are:
Telephone number: 0800 484 334
E-mail: info@blazefirewood.co.nz
Blaze Firewood Co. is a New Zealand owned and operated business and all transactions will be billed in a Bank of New Zealand approved foreign currency.
This is not an on-going subscription. Every time a customer makes a purchase, this is counted as a separate transaction
Prices are subject to change without notice.
Bulk Firewood is sold by the thrown cubic metre.
Boxes/bags are not sold on weight. Any weights depicted in product summaries are approximate weights for shipping purposes.
Dry firewood is defined as firewood with a moisture content of 25% or less.
Seasoned firewood is defined as firewood that has been left to dry in log form in our yard. The moisture content may vary from log to log and some additional drying time may be necessary. Ideal for late winter. This wood is not covered under the 100% Guaranteed dry.
Firewood sold as "This Firewood is for Burning in Winter 2024" Will need to stored in a well ventilated place to ensure it is fully dry. This wood is not covered under the 100% Guaranteed dry.
For the EARLYBIRD promotion to be applied to your order it must be applied correctly upon ordering and meet all the other terms. It wont be applied retrospectively unless 
this has been agreed upon prior to ordering. EARLYBIRD promo purchased wood will be delivered between purchase date and 23rd December. Delivery timeframes for EARLYBIRD wood are not a FIFS basis but fit in where we can with loads to purchasers delivery area. All orders are aimed to be delivered and stacked before 23rd December. Eg. You may order in September but delivery might not be until December. 
It is the customers responsibility to choose the correct wood and dryness for their needs.
Firewood is subject to availability.
If we are unable to supply the purchased product for any reason we may automatically upgrade to a superior product at no extra cost or refund the order depending on what is available on that day.
 
Payment:
Blaze Firewood Co. accepts bank deposit, internet banking and credit card.
Blaze Firewood Co. will supply relevant payment information in the confirmation email and the delivery invoice
When having wood delivered, Blaze Firewood Co. accepts payment before the time of delivery
Your account will be charged in NZD.
Delivery:
Delivery is FREE to Auckland, Waikato, Tauranga & Rotorua within the approved postcodes as per our delivery page for Bulk Firewood ONLY.
Bags and Boxes are Delivered nationwide via NZ couriers, the cost for delivery with be shown on your order in the checkout.
No P.O.Boxes
OR pickup from the yard at 129 Princes St Putaruru. 
If you click the PICK UP FROM STORE option, it is your responsibility to organize to collect from the store. There will be NO REFUNDs for accidentally clicking pickup then canceling order due to not being able to pick up. We can courier them at the advertised courier rate on your order. 
If your bulk wood delivery is outside the greater free Auckland, Waikato, Tauranga and Rotorua area a delivery fee may apply.
Blaze Firewood Co. delivers wood in an area-by-area delivery schedule. Blaze Firewood Co. will attempt to deliver to you at your desired delivery time, however, they cannot guarantee this during busy periods
Blaze Firewood Co. will always confirm with the person named in the order before delivery
At the time of confirmation it is possible for the card holder to cancel the transaction, provided this is confirmed in writing to Blaze Firewood Co via the following email address: info@blazefirewood.co.nz
A fee for canceling will apply for every cancelation. 
Delivery times during busy periods (February to August) may be as much as 60 days, please contact us to find out the current delivery time frame before ordering.
Deliveries may be weather dependent.
Postcodes for Free Delivery for Auckland - Excludes Rangitoto Island
0600 0602 0610 0612 0614 0618 0620 0622 0624 0626 0627 0629 0630 0632 0782 0792 0793 0794 0800 0810 0812 0814 0820 0830 0871 0875 0881 0882 0883 0891 0892 0930 0931 0932 0992 0993 1010 1011 1021 1022 1023 1024 1025 1026 1041 1042 1050 1051 1052 1060 1061 1062 1071 1072 2010 2012 2013 2014 2016 2022 2023 2024 2025 2102 2103 2104 2105 2110 2112 2113 2120 2123 2576 2577 2578 2579 2580 2582 2675 2676 2677 2678 2679 2681
Postcodes for Free Delivery for Hamilton & Waikato
2121 2472 2474 2677 2678 2694 2696 3200 3204 3206 3210 3214 3216 3218 3281 3282 3283 3284 3286 3287 3288 3289 3290 3293 3300 3371 3372 3373 3375 3380 3410 3413 3415 3432 3434 3481 3484 3493 3494 3495 3496 3721 3700 3710 3771 3772 3781 3782 3784 3791 3792 3800 3802 3803 3872 3875 3876 3879 3880 3881 3882 3883
Postcodes for Free Delivery for Tauranga
3110 3112 3116 3118 3175   
Postcodes for Free Firewood Delivery for Rotorua
3015 3010 3097 3072 3020
If your delivery address information is misleading or incorrect in such a way as to be included in the free delivery area when it is clearly not, we reserve the right to charge full delivery at $1.50 per km from 129 Princes St Putaruru. 
If you are unsure if you are entitled to free delivery please contact us BEFORE placing your order.
Pickup Policy:
If you have selected the "pick up from store" option, it is the customers responsibility to ensure it is collected from the store. The order will be set aside in the next working day following the order payment to be collected. We will not be in touch again like we would be with the bulk wood orders to organize those delivery dates. 
To avoid having to wait around for someone to get back from delivering it is advised to let us know the day and approximate time you will collect by messaging 021708116.
Refund Policy: 
Bulk wood Orders can be cancelled at any time prior to the order being loaded into a delivery vehicle.
All cancelations will incur a $35 administration fee plus the below fees if applicable.
If payment was made using a Credit Card a 3% fee will apply and be deducted from your refund.
If payment was made using Afterpay payment method a 10% plus gst fee will be applied.
Couriered products will need to be returned in good condition to:
Blaze Firewood Co.
129 Princes St Putaruru 
New Zealand
Couriered products will be issued a partial refund minus the Shipping and Handling costs.
Order Cancellation/Delivery Cancellation Policy:
We retain the right to cancel any order, at any time, for any reason.
An order can be cancelled at any time prior to the order being loaded into a delivery vehicle.
Cancellation Fees Will Apply Where:
Order/Delivery cancelled after truck is loaded but truck is still at yard. $50.00
Order/Delivery cancelled after truck is loaded and in transit to location. $200.00
Order/Delivery cancelled after delivery has been dropped at location. $250.00
WINZ payments that are cancelled will incur a $35 fee for administration.
Replacement Policy:
Blaze Firewood Co. offers a refund/replacement policy if you are unhappy with our firewood
Blaze Firewood Co. will collect and refund or replace the remainder of the firewood that was delivered
Blaze Firewood Co. must be notified within 7 days of delivery for this to apply
The true cost of collection will be exempt from this refund if the product is deemed fit for purpose and as per its product description.