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Terms of Service

Blaze Firewood Co. Terms of Service

It is understood when purchasing firewood from Blaze Firewood Co. that you have read and agreed to the following Terms and Conditions.

  • ‘Blaze Firewood Co.’ is our legal business trading name
    • ‘Blaze Firewood Co.’ is the name that will appear on cardholder statements
    • ‘Blaze Firewood Co.’ is the name advised on the payment record
    • ‘Blaze Firewood Co.’ is the name that will appear on your statement
  • The legal name 'Blaze Firewood Co.' is registered under is: RICHARDSON, M W & OSBORNE, Z D T/A BLAZE FIREWOOD
  • The physical address of the 'Blaze Firewood Co.' approved place of business is:

    Blaze Firewood Co.
    21 Hakaramata Rd
    Ngaruawahia 3700
    New Zealand
     
  • The Blaze Firewood Co. business and customer service details are:
  • Blaze Firewood Co. is a New Zealand owned and operated business and all transactions will be billed in a Bank of New Zealand approved foreign currency.
  • This is not an on-going subscription. Every time a customer makes a purchase, this is counted as a separate transaction
  • Prices are subject to change without notice.
  • Dry firewood is defined as firewood with a moisture content of 25% or less.
  • Seasoned firewood is defined as firewood that has been left to dry in log form in our yard. The moisture content may vary  from log to log and some additional drying time may be necessary. Ideal for late winter.
  • Firewood is subject to availability.

Payment:

  • Blaze Firewood Co. accepts bank deposit, internet banking and credit card.
  • Blaze Firewood Co.  will supply relevant payment information in the confirmation email and the delivery invoice
  • When having wood delivered, Blaze Firewood Co.  accepts payment before, or at the time of delivery
  • Your account will be charged in NZD.

Delivery:

  • Delivery is FREE to Auckland, Waikato and Tauranga within the approved postcodes as per our delivery page
  • If your delivery is outside the greater free Auckland, Waikato and Tauranga area a delivery fee may apply
  • Blaze Firewood Co. delivers wood in an area-by-area delivery schedule. Blaze Firewood Co. will attempt to deliver to you at your desired delivery time, however, they cannot guarantee this during busy periods
  • Blaze Firewood Co. will always confirm with the person named in the order before delivery
  • At the time of confirmation it is possible for the card holder to cancel the transaction, provided this is confirmed in writing to Blaze Firewood Co via the following email address: info@blazefirewood.co.nz
  • Delivery times during busy periods may be as much as 28 days, please contact us to find out the current delivery time frame before ordering.
  • Deliveries may be weather dependent
  • 10 week time payment deliveries will be after the full payment of the product purchased.

Postcodes for Free Delivery for Auckland - Excludes Rangitoto Island

0600 0602 0610 0612 0614 0618 0620 0622 0624 0626 0627 0629 0630 0632 0782 0792 0793 0794 0800 0810 0812 0814 0820 0830 0871 0875 0881 0882 0883 0891 0892 0930 0931 0932 0992 0993 1010 1011 1021 1022 1023 1024 1025 1026 1041 1042 1050 1051 1052 1060 1061 1062 1071 1072 2010 2012 2013 2014 2016 2022 2023 2024 2025 2102 2103 2104 2105 2110 2112 2113 2120 2123 2576 2577 2578 2579 2580 2582 2675 2676 2677 2678 2679 2681

Postcodes for Free Delivery for Hamilton & Waikato

2121 2472 2474 2677 2678 2694 2696 3200 3204 3206 3210 3214 3216 3218 3281 3282 3283 3284 3286 3287 3288 3289 3290 3293 3300 3371 3372 3373 3375 3380 3410 3413 3415 3432 3434 3481 3484 3493 3494 3495 3496 3721 3700 3710 3771 3772 3781 3782 3784 3791 3792 3800 3802 3803 3872 3875 3876 3879 3880 3881 3882 3883

Postcodes for Free Delivery for Tauranga

3110 3112 3116 3118 3175   

  • If your delivery address information is misleading or incorrect in such a way as to be included in the free delivery area when it is clearly not we reserve the right to charge full delivery at $1.50 per km from 21 Hakarimata Rd, Ngaruawahia 3720
  • If you are unsure if you are entitled to free delivery please contact us before placing your order.

Refund Policy: 

  • Orders can be cancelled at any time prior to the order being loaded into a delivery vehicle.
  • If payment was made using  a Credit Card a 3% fee will apply and be deducted from your refund.
  • A non refundable Finance Charge of 10% will apply to purchases using The time payment. 

Order Cancellation Policy:

  • We retain the right to cancel any order, at any time, for any reason.
  • An order can be cancelled at any time prior to the order being loaded into a delivery vehicle.

Cancellation Fees Will Apply Where:

  • Order cancelled after truck is loaded but truck is still at yard. $25.00
  • Order cancelled after truck is loaded and in transit to location. $100.00
  • Order cancelled after delivery has been dropped at location. $200.00
  • A 20 week time payment option is cancelled, an administration fee of $20. 
  • A non refundable Finance Charge of 10% will apply to purchases using the The week time payment. 

Replacement Policy:

  • Blaze Firewood Co.  offers a refund/replacement policy if you are unhappy with our firewood
  • Blaze Firewood Co. will collect and refund or replace the remainder of the firewood that was delivered
  • Blaze Firewood Co. must be notified within 7 days of delivery for this to apply
  • The true cost of collection will be exempt from this refund if the product is deemed fit for purpose

 The Time Payment:

  • Your Credit/Debit card will be charged weekly for the number of weeks chosen by the purchaser.
  • A non refundable Finance Charge of 10% will apply to purchases using The time payment. 
  • Delivery of your purchase will be after the full purchase price is received by Blaze Firewood Co.
  • Cancellation of the The Time Payment will incur a $20 fee for administration.